Returns & Exchanges

Due to the perishable nature of our artisanal dairy products, we cannot accept physical returns of food items; however, we are committed to ensuring your satisfaction if your order arrives damaged or incorrect. Please contact our support team within 48 hours of delivery to initiate a claim for a refund or replacement.

Return Process

• 1.
  Document the Issue

  Take clear photos of the damaged product, the packaging, and the shipping label immediately upon arrival.

• 2.
  Contact Support

  Email our Keystone Cheese team with your order number and the photos of the issue to start your claim.

• 3.
  Assessment

  Our quality assurance experts will review your claim within 24 hours to determine if a refund or credit is applicable.

• 4.
  Resolution

  Once approved, we will issue a full refund to your original payment method or ship a fresh replacement at no extra cost.